What we will do:

• We will access your clinical records to verify the information we need.

• We will call you to make sure we understand your need, and to ask for payment

• We will confirm that we are able to supply the products you need

• Confirm a day and ‘time window’ within which your product will be ready to collect

• We will give you a unique Reference Number to confirm the order, and we will confirm it by text message. 

 
What we need you to do:

• Please wait outside the practice on the day and approximate time that we have agreed with you. The collection will be managed without entry to our premises

• We will need you to tell us the unique Order Number issued to you when you placed your order  

• We will hand over your packaged product – and away you go!